REFUND AND RETURNS POLICY FOR MINSALIZ

At MINSALIZ, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms under which products can be returned and refunds issued. By shopping with us, you agree to the following terms:

RETURNS

Eligibility for Returns:

  • Products must be returned within 30 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items:

  • Perishable goods
  • Custom or personalized items
  • Sale or clearance items

HOW TO INITIATE A RETURN

  1. Contact us at info@minsaliz.com or call (912) 284-0309 to request a return authorization.
  2. Once approved, ship the product to:
    MINSALIZ Returns Department, 162 Pecan Rd, Waycross, Georgia.

Return Shipping Costs:

  • Customers are responsible for return shipping fees unless the product is defective or incorrect.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.

Partial Refunds: In certain cases, only partial refunds may be granted, such as:

  • Items with obvious signs of use
  • Items returned after 30 days (if approved)

EXCHANGES

We replace items only if they are defective or damaged. To request an exchange, contact us at info@minsaliz.com.

CHANGES TO THIS POLICY

We may update this policy periodically. Please review it before initiating a return.

EFFECTIVE DATE: December 9, 2024